Took ownership of our Lansweeper ITAM solution by utilizing SQL queries to create reports and dashboards to assist with asset management for IT Technicians in remote offices. Managed Verizon inventory for company-provided phones and MiFis including activating new devices and device assignment. Contacted external vendors for licensing inquires and support. Performed recurrent issue trend analysis and in-depth troubleshooting from escalated tickets. Assisted with bringing new IT assets into the organization through means of Autopilot Intune import and Lansweeper asset tagging.